Privacy Policy
Fitout Flooring Ltd

1. Introduction
At Fitout Flooring Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or engage with our services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
Fitout Flooring Ltd is a UK-based commercial flooring contractor providing specialist flooring solutions across commercial, public sector, sports and leisure environments.
For the purposes of applicable data protection legislation, Fitout Flooring Ltd is the data controller responsible for personal information collected through our website and business activities.

Company: Fitout Flooring Ltd
Business Address: Unit 2 King's Farm, Dorking Road, Kingsfold, Horsham, RH12 3SA
Email: info@fitoutflooring.com
Telephone: 01483 808570

3. Information We Collect
We may collect and process personal information when you interact with our website or contact us regarding our services.

This may include:

Personal and Contact Information

• Full name

• Email address

• Telephone number

• Company or organisation name

• Business or project address
   

Project and Enquiry Information

• Details submitted through our website contact form

• Flooring requirements and project specifications

• Project locations and estimated timescales

• Quotation requests and associated correspondence
   

Technical and Website Information

• IP address

• Browser type and version

• Device information

• Website usage and interaction data, where collected

• Cookie preferences
   

Business and Transaction Information
Where you become a customer, supplier or business partner, we may also process information relating to contracts, invoices, payments and project delivery.
We aim to collect only the information reasonably necessary to provide our services and operate our business.

4. How We Collect Information
We collect personal information through several methods, including:

• When you submit an enquiry through our website contact form.

• When you contact us by telephone or email.

• When you request a quotation or engage our services.

• Through ongoing business correspondence.

• Automatically through certain website technologies, including cookies.
   

Our website is built using Wix Studio, which provides the hosting infrastructure and functionality used to operate our website and manage contact form submissions.

5. How We Use Your Information
We may use personal information for the following purposes:

Responding to Enquiries
To respond to questions, provide information about our services and communicate regarding potential projects.

Providing Quotations
To assess flooring requirements, prepare estimates and provide relevant project proposals.

Delivering Our Services
To manage contracts, coordinate installations, communicate with suppliers and subcontractors, and complete flooring projects.

Business Administration
To maintain records, manage invoices, process payments and fulfil contractual obligations.

Website Improvement
To maintain website functionality, monitor performance and improve the experience of visitors.

Legal Compliance
To comply with applicable legal, financial, regulatory and contractual obligations.

Marketing Communications
We may, in the future, introduce marketing communications to provide customers and business contacts with updates about our services, projects and company news.
Any marketing communications will be sent in accordance with applicable UK data protection and electronic marketing legislation. Where consent is required, we will obtain it before sending promotional communications.
 
Recipients will be able to opt out of marketing communications at any time.

Where consent is required, we will obtain it before sending marketing communications.
You may opt out of marketing communications at any time.

6. Legal Basis for Processing Personal Information
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:

Contractual Necessity
Where processing is necessary to enter into agreements or fulfil contractual obligations.

Legitimate Interests
Where processing is necessary for the effective operation of our business, including responding to enquiries, maintaining business relationships, providing customer support and improving our services.
We consider the impact on individuals and their rights before relying on legitimate interests.

Legal Obligations
Where processing is necessary to comply with applicable laws, including accounting, taxation and regulatory requirements.

Consent
Where you have provided consent for specific activities, including certain marketing communications and the use of non-essential cookies.
Where consent is the lawful basis, you may withdraw it at any time.

7. Sharing Your Personal Information
We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:

• Flooring manufacturers and material suppliers.

• Approved subcontractors and installation partners.

• Professional advisers, accountants and insurers.

• IT support and website service providers.

• Website hosting and contact form service providers, including Wix.

• Payment processing and accounting service providers.

• Regulatory authorities where disclosure is legally required.
   

We only share information where there is an appropriate reason to do so and take reasonable steps to ensure that personal information is handled securely.
We do not sell personal information to third parties.

8. Website Hosting and Contact Forms
Our website is created and hosted using Wix Studio.
Wix provides the technical infrastructure required to operate our website, including hosting, security features and contact form functionality.
When you submit an enquiry through our website, the information provided is processed through Wix's systems and made available to authorised members of our team.
We use this information to respond to your enquiry, provide requested information and manage any subsequent business correspondence.
We use information submitted through our contact form to respond to enquiries and manage related business correspondence. We will not use contact form submissions for marketing purposes without an appropriate lawful basis and compliance with applicable marketing regulations.

9. Cookies and Website Analytics
Our website uses cookies and similar technologies to support essential website functionality, maintain security and improve the visitor experience.
Cookies are small files stored on your device when you visit a website.

Essential Cookies
These cookies are necessary for the website to function correctly and may support security, navigation and essential website features.
Our website uses Wix Studio, which may place essential cookies required for website operation.
Essential cookies do not generally require visitor consent.

Analytics Cookies
We may introduce website analytics tools in the future to better understand how visitors interact with our website and identify opportunities for improvement.
Where analytics cookies require consent, they will only be activated after visitors have provided permission.

Managing Your Cookie Preferences
Our website provides a cookie consent banner allowing visitors to manage their preferences regarding non-essential cookies.
You can also manage or delete cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
We will update this Privacy Policy if additional analytics or tracking technologies are introduced.

10. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, accidental loss, alteration or disclosure.
These measures may include:

• Restricted access to personal information.

• Secure website hosting.

• Password-protected business systems.

• Appropriate access controls.

• Secure handling of business correspondence and project documentation.
   

Although we take reasonable precautions to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
This may include retaining information to:
 

• Respond to enquiries and maintain relevant correspondence.

• Manage quotations and potential projects.

• Fulfil contractual obligations.

• Maintain business and financial records.

• Comply with applicable legal and regulatory requirements.

• Resolve disputes or establish, exercise or defend legal claims.
   

Retention periods depend on the nature of the information, its purpose and any applicable legal requirements.
When information is no longer required, we take appropriate steps to securely delete or anonymise it.

12. International Data Transfers
Some of our technology and website service providers, including Wix and its service providers, may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards or other lawful transfer mechanisms are in place in accordance with applicable UK data protection legislation.

13. Your Data Protection Rights
Under UK data protection legislation, you have certain rights regarding your personal information.
These may include:

Right of Access
You may request a copy of the personal information we hold about you.

Right to Rectification
You may request that inaccurate or incomplete personal information is corrected.

Right to Erasure
You may request the deletion of your personal information in certain circumstances.

Right to Restrict Processing
You may request that we limit how your personal information is processed in certain circumstances.

Right to Data Portability
Where applicable, you may request that your personal information is provided in a structured, commonly used and machine-readable format.

Right to Object
You may object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to Withdraw Consent
Where we rely on consent to process your personal information, you may withdraw that consent at any time.

These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the details provided in this policy.

14. Third-Party Websites
Our website may contain links to third-party websites, including manufacturers, suppliers or other external organisations.
These websites operate independently and may have their own privacy policies and data protection practices.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before submitting personal information.

15. Children's Privacy
Our website and services are primarily intended for businesses and individuals seeking commercial flooring solutions.
We do not knowingly collect personal information from children through our website.
If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the situation.

16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business operations or applicable legal requirements.
Any changes will be published on this page, together with the date of the latest revision.
We encourage visitors to review this policy periodically.

17. Contact Us
If you have any questions about this Privacy Policy, how we process personal information or wish to exercise your data protection rights, please contact:

Fitout Flooring Ltd
Unit 2 King's Farm
Dorking Road
Kingsfold
Horsham
RH12 3SA
Email: info@fitoutflooring.com
Telephone: 01483 808570

We will respond to data protection requests in accordance with applicable legal requirements.

18. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us so that we can investigate and address your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: Information Commissioner's Office



Last Updated: 12 October 2026